In today’s digital world, various industries, including banking, are embracing digitalization. The launch of 5G technology presents significant opportunities for mobile banking, revolutionizing customer engagement and service delivery. The 5G’s entry enhanced experiences for both customers and banks to change the way for seamless transactions and expanded service.
The journey to 5G begins with the birth of mobile communication in the 1G era, focusing mainly on voice calls, to 2G for digital communication through SMS and network capacity, 3G enabling web browsing, 4G facilitating real-time video streaming, online gaming and finally, 5G for faster internet supporting loT applications and other experiences like augmented reality, etc.
Today, we will explore the impact of 5G technology on mobile banking and for customers.
5G technology refers to the fifth generation of mobile network technology, designed to improve the speed and responsiveness of wireless networks greatly. This means you can use mobile for faster transaction processes or download or upload data much faster. This enables a more reliable connection on your mobile devices.
The evolution of mobile banking has been exceptional since its introduction. Initially offering basic functionalities like checking account balances and viewing recent transactions, it has expanded significantly due to the widespread use of smartphones.
Mobile banking allows users to handle various banking operations using mobile devices like smartphones or tablets. It enables you to check your account balance, transfer money, pay bills, and even deposit checks without having to visit a physical bank branch. It provides convenience and accessibility to manage your finances efficiently.
The use of 5G technology enables mobile banking transactions, such as fund transfers, balance inquiries, and bill payments, to be conducted more easily and securely compared to previous network technologies. This seamless connectivity creates an environment where mobile banking operations can be carried out with greater efficiency and accuracy.
5G’s super-fast connectivity will make transactions happen faster within a matter of seconds by removing the processing times. This means users will immediately see updates on their account balances and transaction statuses, helping them make better financial decisions.
5G networks will make banking on wireless devices much better. It’s also expected that using smartphones and connecting will feel the same once 5G is everywhere. This will make digital payments the main way people pay for things.
5G helps make banking more personal by using 5G, artificial intelligence, and big data, which allows banks to gather real-time information and offer personalized services to customers. The increased bandwidth and lower latency of 5G networks can facilitate seamless interactions between customers and banking representatives, leading to improved customer satisfaction and loyalty.
The 5G technology has made mobile banking apps use cool AR technology to give users faster, responsive, interactive banking experiences. This enables people to see their financial information in a whole new way, making it easier to manage their finances.
The 5G’s great connection will let mobile banking apps work smoothly with smart devices, which enables the users to keep an eye on their money and manage it using other smart devices like smartwatches or smart home systems. It also enables innovative technologies into banking services, allowing for interconnected financial solutions.
Two-factor authentication adds an extra layer of protection by requiring you to provide two different forms of identification before accessing your accounts. This significantly reduces the risk of unauthorized access, making it harder for potential hackers to breach your security.
Biometric authentication acts as a high level of security by using unique features like fingerprints and facial recognition to confirm your identity. It’s not only secure but also very convenient as you don’t have to remember any complex passwords. Customers feel safe and secure using biometrics for transactions, which reduces any fraudulent activity.
Fraud detection enables users to keep a close eye on all your transactions and instantly send alerts to you of any suspicious or fraudulent activities. This proactive approach helps prevent any potential financial losses when managing your money online. Examples of such alerts are the OTP, login activity, verification messages, or emails.
Bank Rakyat recently partnered with CelcomDigi to become Malaysia’s first 5G-connected bank, aiming to provide end-to-end smart banking solutions. The initiative involves mobile banking with 5G technology, prioritizing underserved areas for enhanced connectivity and improved customer services.
Pop-up branches are small, portable banking setups that can bring banking services to remote or new locations. It provides easy access to banking for different demographics. In addition to this, they can also be used in natural disasters to help affected populations.
Case Study: Last year, HSBC conducted a trial of temporary ‘pop-up’ branches in South Wales (Pontypridd, Blackwood, and Abergavenny). The trial seeks to estimate local demand for this form of localized banking support and inform future strategies for delivering similar pop-up services. It was also said that the Pop-up branches will continue in 2024 and beyond.
Financial inclusion refers to making banks accessible and available to all customers. With the help of 5G-powered technologies, banking services can reach remote, underbanked, and rural areas. This enhances access for other people who do not have the facilities to access traditional banking services.
5G technology in mobile banking is a new era of banking, promising to transform the banking industry. It has enabled faster transactions, security, and innovative technologies for customers. This seamless integration of mobile banking and 5G networks can allow individuals to access and interact with financial services, enabling economic growth and improving financial inclusion. This approach helps customers and banks perform better and provide seamless connectivity and experience.